Returns and Refunds
What is your return policy?
To start your return click here select 'Return' from the dropdown as the subject. Make sure you read the below information and include your order number and reason for the return in the contact form message. Changed your mind?No problem. If you order
Is it possible to exchange a product?
We don't currently offer exchanges on orders. However, if the product is returned and received in its original condition, within fourteen (14) days of receiving the order, we can issue you a refund to then repurchase. If you would like to do this, pl
When can I expect my refund from a return?
Once a return has been handed to the courier, this can take up to 2 weeks to arrive and be checked in at our fulfilment centre. If the product(s) are in their original as new condition our Front of House team will be in touch to confirm a refund has
Sealed hygiene products — your 14-day right to change your mind
Some of our products are sealed for health and hygiene reasons. Because of that, your 14-day right to cancel or return if you change your mind DOES NOT APPLY once the seal has been broken, and you won't be entitled to a refund.While the seal is intac